PulsePoint.ng is a 2026-ready cloud contact center with Automatic Call Distribution, omnichannel queues, AI voice assistance and live QA scoring.
One unified queue — voice, email and social, all together.
Built on proven interaction-routing principles, tuned for Nigerian teams.
Skills-based, round-robin, longest-idle and priority routing send every interaction to the right agent, first time.
Phone calls, emails, WhatsApp, Facebook, Instagram and X — one unified queue, one agent console.
Real-time SLA, wait-time and sentiment dashboards with configurable QA scoring parameters built in.
Role-based access for admins, supervisors and agents, with DNC lists and consent logging for compliance.
99.9%
Platform uptime
<20s
Avg. speed to answer
6+
Channels in one queue
24/7
AI-assisted answering
Sign in to the console or call our demo line to hear the AI voice agent in action.